Privacy Policy

Cream Crust makes and sells ice cream from our parlour in Kakoshi, Gujarat. In this policy, "we", "us" and "our" mean Cream Crust.

Address: Opp. ILM-O-AMAL School, Kakoshi-Sahesa Road, Kakoshi – 384290, Ta: Sidhpur, Dist: Patan, Gujarat, India.

When you send us a message through the Contact Us form, we collect:

• Your name
• Your phone number
• Your email address
• The type of enquiry (for example catering, party, franchise or general)
• Your message

When you join "Get the new flavour first" in the website footer, we collect your email address.

Our website host may also keep basic technical records (such as your IP address, browser type and the pages visited) for security and to keep the website running.

We do not ask for payment details, and you do not need an account to use this website.

We use the information you send us only to:

• Reply to your message by phone, WhatsApp or email
• Prepare quotes for catering, parties, bulk orders and franchise enquiries
• Keep a record of your enquiry so we can follow up
• If you joined our newsletter: send you occasional emails about new flavours and offers
• Keep our website safe and working properly

We do not sell, rent or trade your personal information. We only send marketing emails to people who joined our newsletter, and you can stop them at any time.

By sending the Contact Us form, or by joining our newsletter, you agree that we may use your details as described in this policy. You can withdraw your consent at any time by contacting us (see "Contact us" below). We will then stop using your details and delete them, unless the law requires us to keep them.

Only the Cream Crust team can see the messages you send, through our private admin panel.

We use trusted service providers to run this website. They store or process data for us and are not allowed to use it for their own purposes:

• Hostinger (website hosting)
• MongoDB Atlas (secure database where messages are stored)
• Cloudinary (storage for product photos and videos)

These providers may store data on servers outside India. We may also share information if the law requires it, for example with a government authority.

We keep your enquiry only as long as we need it to reply and follow up. We delete it within 12 months after your enquiry is completed, or sooner if you ask us to.

Newsletter emails are kept until you unsubscribe.

This website does not use advertising or tracking cookies. The only cookie we use is a necessary login cookie for our own team's admin panel; customers browsing the website do not receive it.

Links to Instagram, Facebook, WhatsApp or Google Maps take you to those services, which have their own privacy policies.

Your information is sent over a secure (HTTPS) connection and stored in a protected database. Access is limited to our team with a password-protected login. No system is 100% secure, but we take reasonable care to keep your information safe.

You can ask us at any time to:

• Tell you what information we hold about you
• Correct information that is wrong
• Delete your information
• Stop using your information (withdraw consent)
• Remove you from our newsletter (unsubscribe)

To do this, email us at creamcrust2015@gmail.com or call +91 90334 29440. We will reply as soon as we can.

Customer photos and videos are shown on our Gallery only with the person's permission. If you appear on our website and would like a photo or video removed, contact us and we will remove it.

Our Contact Us form is meant for adults. If you are under 18, please ask a parent or guardian to contact us for you.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

If you have a question or a complaint about your privacy, contact us. We will look into it and reply as soon as we can.

• Email: creamcrust2015@gmail.com
• Phone / WhatsApp: +91 90334 29440
• Address: Opp. ILM-O-AMAL School, Kakoshi-Sahesa Road, Kakoshi – 384290, Ta: Sidhpur, Dist: Patan, Gujarat, India